Repairs Policy


The talented craftsmen of Ahimsa Jewelry have worked their best to ensure the lasting beauty of each piece that we created. However, for the occasional breakage that may happen, please read our Product Warranty and Repair Policy as below.

 

PRODUCT WARRANTY

All Ahimsa Jewelry products come with 3 months limited warranty. We will replace or fix the jewelry within 3 months from the date of purchase at no charge.

Please send your jewelry, with copy of receipt attached to the following address:

    AHIMSA JEWELRY
    Jl. Cikini Raya No. 60 V-Y
    Jakarta 10330
    Indonesia
    PH: +62-21-314-1014

Jewelry items which are sent to us without a receipt will be considered to be older that 3 months and thus will be subject to the Repairs Policy below.

REPAIRS POLICY

Ahimsa Jewelry provides the following repairs services at respective charges:
-    Re-stringing
-    Silver polishing


Re-Stringing

This service is available for broken items and string jewelries, which need a string replacement. The cost associated per pcs will be determined once we assess the condition of the jewelry and the missing parts which needs to be replaced, subject to the availability of the gemstones / parts.

For one-of-a-kind gemstone jewelries, the repairs will be subject to the availability of the specific gemstones used in the creation of the special piece. It should be understood that if the gemstones were not in stock, the piece would not be available for repair services.


Silver Polishing

It is natural for silver to tarnish over time, and thus it will need a proper care to make sure that the beauty will last for a long time. Please refer to our Product Care for how to care for you silver jewelries. However, in the case of tarnish, Ahimsa Jewelry provides polishing services to bring back the natural shine of your jewelries.

Gold Vermeil is made out of solid silver, which is plated with a 22k gold. The gold plating will fade over time and the silver may tarnish. The process can be revered through polishing and re-application of the gold.

To repair your jewelry, please send to the following address:

    AHIMSA JEWELRY
    Jl. Cikini Raya No. 60 V-Y
    Jakarta 10330
    Indonesia
    PH: +62-21-314-1014

We will confirm your request when we receive the items, and give a quotation before we proceed with the repair process.

All postal services associated with product repairs will be the responsibility of the customer

This Warranty and Repair Policy is subject to change without prior notification. Policy created in September 2014.






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